Перейти к содержимому Please read these Privacy Notice
We at TWOFENG LIMITED along with our subsidiaries and affiliates, respect your concerns about privacy.
This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices.
This Privacy Notice is not a contract and does not create any contractual rights or obligations.
Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements.
1. Information We Obtain
We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the TWOFENG LIMITED websites, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed or web-based chats with customer service and accounting centers which may be recorded.
The types of personal information we may obtain include:
We also receive consumer personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms, or third party partners such as analytics or marketing providers. When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.
In addition, when you visit our websites, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store “clickstream” data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors’ online activities, over time and across third-party websites, when using our websites and apps.
We collect session analytics information, including browsing behavior, click patterns, keystrokes, and pages visited, when you visit our websites and applications. We and our third-party service provider may also collect, record, and analyze interactions with the chat feature of our website and application. This information helps us understand our customers’ online activities, determine usage patterns, provide customer service and support, and improve and impair website functionality. This information is also helpful to our experience teams so they can design better experiences for you.
2. How We Use The Information We Obtain
We may use the information we obtain to:
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our websites, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse our websites, (iii) improving website functionality and user experience, (iv) debugging, identifying, and repairing errors that impair the intended functionality of our websites, (v) providing customer service and support, and (vi) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites, identify users of our websites, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites to better meet the needs of our users. Our websites are not designed to respond to «do not track» requests from browsers.
3. Information We Share
We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our pick-up and delivery services, we share shipping information with third parties such as shippers, consignees, third party payers and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions, including third-party software providers that support our web-based chats. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may share the personal information we obtain with our affiliates, franchisees, resellers and joint marketing partners. These entities, which collectively are referred to here as the » TWOFENG LIMITED Business Partners», may use the information for the purposes described in this Privacy Notice. We may share physical location data with our TWOFENG LIMITED Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not TWOFENG LIMITED Business Partners for those parties’ own purposes, such as to offer products or services that may interest you.
Information collected through third-party apps, tools, widgets and plug-ins is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and TWOFENG LIMITED is not responsible for those providers’ information practices.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
4. Access and Correction
Subject to applicable law, (i) you may obtain a copy of certain personal information we maintain about you or (ii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the «Contact Us» section of our website. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.
5. Data Transfers
We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.
When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law. We use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission’s standard contractual clauses).
6. Children’s Privacy
We do not knowingly collect personal information through our websites or apps from persons under the age of 13. If you believe anyone under age 13 has provided personal information to us, please contact us as indicated in the «Contact Us» section of our website and we will work to delete it.
7. How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorized individuals, information that is located on the outside of a package or letter may be visible to others.
8. Use of Personal Information about Consumers
We use the personal information we collect about consumers for the business purposes for more information. he business purposes for which we may use personal information about consumers include:
We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, purposes disclosed elsewhere in this Addendum or the TWOFENG LIMITED Privacy Notice, or for purposes compatible with the context in which the personal information was collected. TWOFENG LIMITED does not use sensitive personal information for purposes that would give rise to a right to limit the use or disclosure of sensitive personal information.
9. Updates To Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices.
